Have you ever though of how much money do you spend on your monthly statement and/or notice letter. Well you should every activity has to be measured agains it's cash return. Specially with the economic situation many people are receiving them. this means it's intended effect may no longer work as well as before. i am sure if you look at the cost of each letter mutlipled by the numbers you sent this become an expensive exercise if afterwards you have to call the customers anyway. The purpose of the letters was 1) to advise poeple they are late and have them pay 2) to help any situation taht may need to go to a collection agency or worst legal that there is an escalation process and that sufficent time was given to the debtor as to no predjudice him.
Therefore as long as you have some form of escalation notice letters may not be warranted all the time. If you have a collection systeme where you can take notes that once entered can not be modify then you have such a system. all you have to do is document every call to your customer. Although e-mails seem easy to delete they could still do the trick as long as you have the right person.
Do we still need to send a notice letter by mail ?
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